Support is ticket-based through our support form, and Pro license holders normally get a reply within one business day.
Details:
- How to reach us: submit a support ticket through the support form on artifexrouting.com. We do not offer live chat, direct email, or phone support — tickets keep every request tracked and answered in order.
- Response time (Pro): tickets are monitored on weekdays and answered within one business day, often within a few hours depending on load. Priority support requires an active license.
- Free plugin: users of the free Coupon Creator plugin get help through its wordpress.org support forum, where replies typically arrive within a few days.
- Self-service: many questions are already answered in these guides, the FAQ, and the Pro tutorial videos — worth checking before you open a ticket.
- What to include: for update or licensing problems, paste in the Coupon Creator section from Tools → Site Health → Info (Coupon Creator 3.6.2 or newer) — it lists your versions, license status, and last update check, which saves a round trip of questions.
If your license has expired, renew it to restore priority support (see Renew your license and What the license includes).
