Start with Wyregraf → Options → System Info — copy the panel and paste it into your ticket. It carries what support needs most: plugin and database versions, your profile configurations, capability setup, and whether any of Wyregraf's tables or search functions are missing. API keys are masked (*****) before the panel renders, so it's safe to paste as-is.
Alongside it, include:
- What you were doing and what happened instead — the exact steps, and the exact message if there was one.
- The detailed error, if the chat is failing. Administrators see the AI provider's real error in the chat while other visitors get a generic one — so reproduce the question while logged in as an admin and copy what appears. See The chat returns an error instead of an answer.
- Which chat or embedding is involved, and anything you changed recently (new profile, reindex, new plugin or theme on the site).
That set usually gets a first reply that solves the problem instead of a first reply that asks for more information.
